Elevare HR Solutions Ltd is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or engage with our services.
1. Who We Are
Elevare HR Solutions Ltd is a company registered in England and Wales (Company Number: 17077005), with its principal place of business in Halifax, West Yorkshire, UK. For the purposes of data protection law, we are the data controller of your personal data. We are registered with the Information Commissioner's Office (ICO) under registration number ZC174170.
If you have any questions about this policy, please contact us at info@elevarehr.co.uk
2. What Information We Collect
We may collect the following types of personal information:
- Contact information — your name, email address and telephone number when you contact us via our website, email or phone.
- Business information — your job title, company name and business sector when you enquire about or use our services.
- Communications — records of emails, messages or calls exchanged between us.
- Website usage data — anonymous technical data about how you interact with our website, such as pages visited and time spent on site.
We do not collect sensitive personal data through our website. Any such information shared in the course of a client engagement is handled under a separate data processing agreement.
3. How We Use Your Information
- Respond to your enquiries and provide the HR services you have requested.
- Maintain our business relationship with you and your organisation.
- Send you relevant information about our services where you have given permission.
- Comply with our legal and regulatory obligations.
- Improve and maintain our website and services.
4. Legal Basis for Processing
- Legitimate interests — to respond to enquiries and manage our business relationships.
- Contract — to fulfil our obligations under a service agreement with you.
- Consent — where you have explicitly agreed to receive communications from us.
- Legal obligation — where we are required to process data to comply with the law.
5. How We Store and Protect Your Data
Your data is stored securely using industry-standard measures. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
- Client engagement data — retained for six years following the end of an engagement, in line with standard business record-keeping and statutory requirements.
- Website enquiry and contact data — retained for up to two years from the date of last contact, unless an ongoing business relationship develops.
- Financial records — retained for six years as required by HMRC.
We do not sell, rent or share your personal data with third parties for marketing purposes.
6. Third-Party Processors
We use the following trusted third-party services to help us run our business. Each processes personal data on our behalf and is subject to appropriate data processing agreements. We have taken reasonable steps to ensure each provider offers adequate protection for personal data in line with UK GDPR requirements.
- Microsoft Outlook / Microsoft 365 — used for email communications and document storage. Microsoft acts as a data processor under a Data Processing Agreement. Data may be stored on servers within the UK and European Economic Area. For more information, see Microsoft's Privacy Statement.
- Xero — used for invoicing and financial record-keeping. Xero is a New Zealand-based company that processes data in accordance with UK GDPR via Standard Contractual Clauses. Financial data including your name, business name and contact details may be held within Xero. For more information, see Xero's Privacy Policy.
- Zoho One — used for business operations including contact management and communications. Zoho is an India-based company with data centres in the UK and EU. Zoho processes data in accordance with UK GDPR via Standard Contractual Clauses and the UK International Data Transfer Agreement (IDTA). For more information, see Zoho's Privacy Policy.
We will notify you if we add or change any third-party processors that handle your personal data in a material way.
7. International Data Transfers
Some of our third-party service providers — including Xero and Zoho One — are based outside the UK and may process your data in countries that do not have the same level of data protection as the UK. Where this is the case, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission and recognised under UK law
- UK International Data Transfer Agreements (IDTAs) where required
- Transfers only to providers who maintain recognised data protection certifications
You can request further information about international transfers and the safeguards in place by contacting us at info@elevarehr.co.uk.
8. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Access — to request a copy of the personal data we hold about you.
- Rectification — to ask us to correct inaccurate or incomplete data.
- Erasure — to request deletion of your data where there is no lawful reason for us to continue holding it.
- Restriction — to ask us to limit how we use your data in certain circumstances.
- Objection — to object to processing based on legitimate interests.
- Portability — to receive your data in a structured, commonly used format where processing is based on consent or contract.
To exercise any of these rights, please contact us at info@elevarehr.co.uk. We will respond within one month of receiving your request.
Complaints
If you have a concern about how we have handled your personal data, we would ask that you contact us in the first instance so that we can try to resolve the matter. You can reach us at info@elevarehr.co.uk or submit a complaint using our Data Protection Complaint Form.
You also have the right to lodge a complaint with the UK's supervisory authority at any time, without prejudice to any other remedy:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
9. Cookies
Our website may use essential cookies to ensure it functions correctly. We do not use cookies for advertising or third-party tracking. If we introduce non-essential cookies in the future, we will update this policy and seek your consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
Mandy — Elevare HR Solutions Ltd
Email: info@elevarehr.co.uk
Halifax, West Yorkshire, UK
